1. Go to the official Oxichange website and click on Register.

2. On the registration page, enter your [Country], [Email], [Phone Number], and [Password]. Fill in the [Referral Code] field (optional),

Check the box I have read and agree to the Terms of Service and then click [Register].

Reminder: Your email address will be linked to your Oxichange account, so please ensure the security of this registered email account and set a strong and complex password that must contain uppercase and lowercase letters, numbers, and symbols. Finally, remember and securely store the passwords for both the registered email account and Oxichange.

3. Enter the [Email Verification Code] and click [Verify].

4. By completing the above steps, you will finalize your account registration.

1. Go to the official Oxichange website and click on [Login].

2. Enter your registered email and [Password], and then click [Login].

3. Based on your 2FA connection tool, enter the [SMS, Email Code] or [Google Authenticator 2FA Code] and then log into Oxichange.

Download from the App Store

1. Sign in to the App Store with your Apple ID, search for [oxichange], and tap on the download icon.

2. After installation, return to the home page and tap [oxichange] to start.

1. Visit the Oxichange download page or scan the QR code below.

2. On the Oxichange download page, click on [Download App] at the bottom of the page.

1. Search for the Oxichange app in the Google Play Store and click [Install].

2. After installation, click [Open] to access the Oxichange app.

To reset your password, visit this link.

Email and 2FA code reset can only be done via ticket submission or direct contact with support.

Google Authenticator is a two-factor authentication app used for enhanced account security.

To install Google Authenticator, visit the following links:

iOS: Download Link

Android: Download Link

To set up, visit the Oxichange website, log into your account, and select [Security] from the dropdown menu under [Account].

In the Two-Factor Authentication section, click Enable.

Install the Google Authenticator app on your mobile device.

During the QR scan step, scan the barcode using the Google Authenticator app.

If you cannot scan the barcode, manually enter the code into the app and proceed to the next step.

In the Backup Code section, securely store the displayed code.

This code allows you to recover Google Authenticator.

Proceed to the next step and enter the six-digit code generated by the app into the provided field.

Click Next.

Google Authenticator is now enabled for your account.

Authentication provides a 24-hour withdrawal limit and grants you more access. To authenticate, simply go to the Authentication section and follow the instructions.

Optional Authentication: For spot and futures markets, cryptocurrency deposits and withdrawals, deposit profits, and most platform features, authentication is not required.

Required Authentication: For the P2P market, credit card requests, or payment gateway requests for online stores, authentication is required.

After signing up, you can go to the account menu, enter the profile editing section, and set your username.

1. Verify phone number

Go to the authentication section from the account menu.

In the phone number verification section, select your country.

Enter your phone number and click the send code button.

A six-digit code will be sent to you via Telegram.

Enter the code in the verification code field and click verify phone number.

Your phone number will be successfully verified.

2. Complete personal information

Go back to the authentication section from the account menu.

Complete your personal details:

• Full name

• Mobile number

• National ID or passport number

• Gender

• Date of birth

Then click the next button and proceed to the residence information section.

Our experts will notify you of the approval or rejection of this step via email within the next 24 hours (usually within 10 minutes).

3. Residence details

Enter your country, state, and postal code.

Enter your exact address.

Then click the next button.

Our experts will notify you of the approval or rejection of this step via email within the next 24 hours (usually within 10 minutes).

4. Upload ID card

Upload a photo of your ID card.

The image must be clear and of high quality.

Screenshots or images edited with graphic software are not accepted.

5. Submit selfie for identity verification

Take a selfie in which:

• One of your hands holds your ID card.

• The other hand holds a handwritten confirmation paper and a utility bill (water, electricity, gas, or phone bill showing your address).

The bill can be in your name or in the name of family members (father, mother, brother, or sister).

Our experts will notify you of the approval or rejection of this step via email within the next 24 hours (usually within 10 minutes).

If you successfully complete all the steps, your account will be verified.

With the rise of cryptocurrencies, scammers use various methods to deceive users. This section introduces some of the most common scam techniques:

1. Fake support on social media: Scammers impersonate official Oxichange support.

2. Creating fake websites or apps: Some scammers create websites similar to Oxichange.

To identify official Oxichange support, always use the official logo and verified information.

• As cryptocurrency investments grow, the security of assets has become a major concern for users. The unique features of cryptocurrencies, such as anonymity, decentralization, and privacy, make recovering lost assets in scam schemes difficult.

• This article discusses some common scam methods and offers prevention tips.

• Impersonating Oxichange support in social media groups and sending direct messages to users

• Sending fake emails, SMS, or phone calls

• Creating fake versions of Oxichange websites or apps

• Fake advertisements for non-existent events or investment projects

• Using fake Wi-Fi networks to steal users' information

• In official Oxichange admin messages on Telegram, the "Administrator" or "Admin" label appears at the top corner of the message.

• Official Oxichange admins never send direct messages to users without their request.

• They will never ask for sensitive information such as your password or 2FA code.

• They will not ask you to transfer your cryptocurrency to other accounts.

• If someone messages you on social media claiming they can recover or enhance the security of your account, they are a scammer.

• For resolving issues, please contact Oxichange support through ticket submission.

• Always check the sender's email or SMS address and avoid clicking on unknown links or downloading suspicious files.

• If you receive suspicious emails, please immediately contact Oxichange support to prevent any potential misuse.

• Save Oxichange's official email addresses in your trusted email list:

• Oxichange never contacts users via phone.

• If someone calls you claiming to be Oxichange support, they are a scammer.

• If you notice any suspicious activity on your account, please contact Oxichange support immediately.

• Oxichange only has one official website at https://oxichange.com.

• To use Oxichange services, always visit this official website.

• Download the Oxichange app only from trusted sources such as the official website or reputable marketplaces like Google Play and App Store.

• When downloading the app, always check the provider's information to ensure its authenticity.

• All official Oxichange events are published only through this website's notification center.

• Any ad promising unrealistic returns or profits is likely a scam.

• If you come across suspicious ads or illogical investment offers, please contact Oxichange support.

• Hackers might use fake public Wi-Fi networks to steal your personal information.

• DNS and ARP attacks can disrupt your activity or redirect you to malicious websites.

• Using unsecured public Wi-Fi can expose your username, password, and financial details.

• It is recommended to use trusted and secure networks for internet access and use security tools such as VPNs.

If you no longer need your account and wish to reduce your digital footprint to maintain your privacy, you can use the OXICHANGE account deletion feature to erase your personal information.

Before proceeding with account deletion, the OXICHANGE team will perform the following checks to ensure your account’s security:

1. No pending orders or positions are present in your account.

2. All assets in the account are settled, and there are no remaining debts.

3. The total remaining asset amount (estimated) in the account does not exceed $20.

4. No coupons or bonuses are present in the account, unless you have voluntarily waived all valid and unclaimed coupons and bonuses.

1. Log in to your account.

2. From the "Ticket" section, submit a ticket to delete your account and send it to the support unit.

How do I reactivate my account?

Once you request account deletion, you cannot recover your account, and OXICHANGE will no longer provide services for that account. Think carefully before proceeding with account deletion.

Note for account deletion:

Your identity information, including IP address and transaction history, will be retained by OXICHANGE for 5 years.

This information will only be provided to relevant authorities upon request and court order in case of any violations or legal proceedings.

OXICHANGE will only provide this information to the court if a court in any country issues an order to investigate your identity and transaction history.

Accounts in exchanges may be permanently blocked for various reasons.

These measures are taken to ensure security, compliance with regulations, and to prevent fraud and misuse.

Some of the most important reasons that can lead to permanent account blocking are:

1. Fraud and Scam

Any attempt to engage in fraudulent activities, such as using fake identities, exploiting bonuses or promotions, or conducting illegal transactions, can result in permanent account block.

2. Violation of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws

Any attempt to transfer money from suspicious sources, engage in money laundering activities, or fund terrorism can result in permanent account blocking.

3. Failure in Identity Verification (KYC)

Users are required to complete identity verification. If the user’s information is invalid or the KYC process is not completed properly, the account may be blocked.

4. Unauthorized account use

Using an account for unauthorized purposes such as illegal activities, buying and selling digital currencies on behalf of someone else, or engaging in unauthorized activities on the platform can lead to permanent account block.

5. Hacking and unauthorized access to account

If a user’s account is accessed by hackers or unauthorized individuals, and suspicious activities are conducted, the exchange may block the account.

6. Failure to comply with exchange terms and conditions

If users fail to comply with the exchange’s terms and conditions or breach its internal policies, their account may be blocked.

7. Increased security risks or security breaches

If an account is at risk due to suspicious activities or security vulnerabilities, the exchange may block the account to prevent any damage or harm.

If you believe your account has been blocked in error, you may request a review by emailing

and submit a review request.

In OXICHANGE, a section called “Blocked Balance” is available in the wallet section to manage and control balances that are temporarily or permanently blocked.

These balances can be blocked for various reasons, and users should understand what conditions may lead to their balance being blocked.

1. Deposits from suspicious wallets

If a deposit is made from wallets identified as suspicious, the corresponding balance may be temporarily or permanently blocked to prevent any suspicious activities and to allow for investigation.

2. Guarantees

In some cases, to use financial guarantees, your balance may be temporarily blocked until the guarantee conditions are fully met.

3. Purchase of a prop account as a fiduciary

If a prop account is purchased on a fiduciary basis, the corresponding balance will be temporarily blocked while the account’s validity and the agreement’s conditions are reviewed.

4. Security reviews

To enhance security and prevent fraud, the exchange may request users to block specific balances and undergo identity verification or security reviews.

5. Outstanding payments or account issues

If the user’s account has payment issues or outstanding payments, some balances may be temporarily blocked until the account status is clarified and unauthorized activities are prevented.

Blocked balances will be returned to the user account after completing the relevant verification and approval processes (such as identity verification, guarantee fulfillment, or completion of security checks). The balance will be released once the issues are resolved or legal processes are completed.

If you have any questions about your blocked balance or would like more information, you can submit a ticket to the OXICHANGE support team or contact us via email at [email protected] and submit your request.